FAQ

On our e-shop, the buying process is very simple! Click on the model and the product you are interested in will appear. Then select the color and size and click on "Add to cart". Then go to the top right of the page and click on the basket icon. Then follow the steps in the purchase process.

At our e-shop you can pay in the following ways:

1. Cash on delivery
The method of cash payment is available only for purchases within Greece. For those who prefer this method, the products are received (in the address you have stated) through the courier company (speedex courier), with which we cooperate, and you pay the price of your order at the time of receipt. Your order has a delivery two to four (2-4) business days.
2. PayPal
With secure PayPal online payment service. Pay Pal's payment method is available for purchases from home and abroad. You can also pay with your credit card without having a paypal account. We confirm that our company does not receive any information about your credit card.
3. Credit / debit card
By selecting this form of payment, you will be transferred to a secure trading environment of Alpha Bank.We confirm that our company does not receive any information regarding your credit card.
4. Deposit in a bank account
ALPHA BANK Account number:146 00 2002 021853 IBAN: GR85 0140 1460 1460 0200 2021 853 Beneficiary: Yellow Lab - Clothing Trade LP In the statement of reasons you should indicate your order number and your full name. PIRAEUS BANK Αccount Number: 6743 142 668 755 IBAN: GR33 0171 7430 0067 4314 2668 755 Beneficiary: YELLOW LAB EMPORIO ENDYMATON E.E In the statement of reasons you should indicate your order number and your full name.

Of course, if the product you received does not satisfy you for any reason, you can change it or return it within 14 days of the purchase with the receipt and we will return your money by depositing to your bank account. To change or return goods purchased online, we kindly ask you to complete the return form and send it back together with the goods in question. We would be grateful if you could specify the reason for the return (incorrect size, not what you wanted, etc). This will help us to further improve our offering in future. Please repackage the products thoroughly to avoid transport damages. Ideally, please re-use the original wrapping. For further information please check the return form.

Greece: For orders over € 120 the shipment is free of charge. For orders below € 120 the cost of transport is € 3. The shipments of the products are made through the Courier company "Speedex Courier". Europe and other countries: Depending on the country and the weight of the products of the order, the Greek postal price list is valid. In any case you are informed of our e-shop before completing your order.

The order is received in 1-4 business days (within Greece) and 3 - 7 working days (outside Greece, for abroad).

Our company and our website www.libelloula.com do not have access to, collect or store your card details in any way. Our website also uses SSL security protocol.

The Libelloula collection is available in addition to the online store and at the company's natural stores in Athens, Larissa, Heraklion Crete, as well as selected stores all over Greece and Cyprus.

At your disposal daily from 9am to 5pm, the customer service center is available, calling + 30-210-3316634 - + 30-210-3228904. You can also contact us via email at info@libelloula.com, as well as on social media, on our facebook page: Facebook Libelloula and on Instagram: Instagram Libelloula .